Terms & Conditions

BUYING PRODUCTS ON OUR WEBSITE

By placing an order on the Head Canon Solutions web store you acknowledge to have read and agreed to these Terms and Conditions. If you are unhappy with any aspect of these, then you should contact us at rocks@headcanonsolutions.com before placing your order with us. We must receive payment of the whole of the price for the goods that you order before your order can be accepted. Once payment has been received by us we will confirm that your order has been accepted by sending an email to you at the email address you provide in your order form. Our acceptance of your order brings into existence a legally binding contract between us. 

CARD TRANSACTIONS ON OUR WEBSITE

All transactions on our website are carried out through trusted 3rd party companies through shopify. Head Canon Solutions does not store (or even see) your credit/debit card information.

DELIVERIES, RETURNS & EXCHANGES

Email rocks@headcanonsolutions.com about any above mentioned issues. Most orders received before 2pm mid-week will be shipped that day. Other orders will be shipped the very next day. I you wish to return a piece for a store credit, please notify us via email before you send us the product back within 2 weeks and we will exchange it. Return of faulty items will only be accepted if they were faulted when they reached the customer. 

PRIVACY POLICY

Your personal information — We will not sell, distribute or lease your personal information to third parties because we are not a sketchy corporation.

Security — We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

How we use cookies — A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about webpage traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.